Privacy Policy

We do not sell, trade or give away email addresses, phone numbers, any other addresses or payment information of our clients for any reason. If you have questions about this policy, please email Sales@E3Live.com.

 

E3Live SMS/Text Messaging Privacy Policy
At E3Live, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you engage with our SMS/text messaging services. It also outlines our practices regarding cookies, data retention, and the handling of your information in relation to your opt-in and consent status.
By subscribing to or interacting with our SMS/text messaging services, you agree to the collection and use of your information as described in this policy.
1. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. Additionally, we do not share your personal information with anyone unless required for the operation of the SMS/text messaging service or as described below:
•    Service Providers: We may share your information with trusted third-party service providers who assist us in operating the SMS/text messaging service, such as message delivery, system maintenance, and customer support. These service providers are contractually obligated to handle your personal information securely and in compliance with applicable privacy laws.
•    Legal Compliance: We may disclose your personal information if required by law, such as in response to a subpoena, court order, or government request, or if we believe it is necessary to protect our rights, property, or the safety of our customers.
However, we do not share or sell your information for marketing purposes or to any third parties without your explicit consent, as outlined below.
2. Information We Collect
When you opt into our SMS/text messaging service, we collect the following types of personal information:
•    Mobile Phone Number: The phone number you provide when subscribing to receive SMS/text messages.
•    Message Interaction Data: Information related to your interactions with our messages, such as message frequency, time of receipt, and whether you opt in or out of our service.
•    Cookies and Tracking Technologies: In addition to the information, you provide directly, we may use cookies, web beacons, and other tracking technologies to collect data about your interactions with our website, mobile site, or other digital platforms where you sign up for or engage with our messaging services. These technologies help us improve user experience and analyze how you use our services.
3. How We Use Your Information
The personal information we collect is used for the following purposes:
•    To Provide SMS/Text Messaging Services: To send you transactional, service-related, and promotional text messages (e.g., order updates, promotional offers, and account alerts).
•    To Improve Our Services: To monitor the effectiveness of our messaging services, analyze user engagement, and refine our content offerings.
•    To Personalize Communications: To tailor content, offers, and promotions to your preferences based on your interactions with our services, including data collected via cookies and tracking technologies.
Cookies and other tracking technologies may also help us understand user behavior, such as which messages you engage with, so that we can enhance your experience and provide more relevant communication.
4. Consent and Opt-In Status
Your opt-in to the SMS/text messaging service is completely voluntary. We will only send you messages if you have explicitly opted in to receive them. You can always withdraw your consent by opting out at any time by replying "STOP". Upon opting out, you will receive a confirmation message, and no further messages will be sent to your mobile device unless you re-enroll.
We respect your opt-in or consent status. If you have not explicitly opted into our SMS/text messaging service, we will not send you promotional messages or any other communication through this service.
Additionally, if you have subscribed to multiple SMS/text programs with E3Live, you will need to opt out of each program separately.
5. Data Retention
We retain your personal information, including your mobile phone number and message interaction data, for as long as you remain subscribed to our SMS/text messaging service. If you opt out, we will remove your number from our active messaging list but may retain certain data for a period to comply with legal obligations, resolve disputes, or fulfill legitimate business purposes.
Cookies: Data collected via cookies or other tracking technologies will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. You can manage cookie settings through your browser, including opting out of cookies, though some features of our service may not work as intended if cookies are disabled.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies (e.g., web beacons, pixels) to enhance your experience with our digital platforms, including those used to subscribe to and interact with our SMS/text messaging service. These technologies collect information such as:
•    Device Information: Information about your device (e.g., device type, operating system, browser type).
•    Usage Data: How you interact with our website or messages (e.g., pages viewed, links clicked).
•    Behavioral Data: How you engage with SMS/text messages (e.g., opened messages, clicks).
You can control or disable cookies through your browser settings at any time. However, disabling cookies may limit some functionality of our services.
7. Security of Your Information
E3Live uses reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
•    Opt-Out: You may opt out of receiving SMS/text messages at any time by replying "STOP". After opting out, you will receive a confirmation text, and no further messages will be sent unless you re-subscribe.
•    Help: If you need assistance with your subscription or more information, text "HELP" or contact E3Live customer support at sales@e3live.com.
•    Manage Cookies: You can manage cookies through your browser settings, including disabling cookies, although some features of the service may be impacted.
•    Access, Update, or Delete Information: You can request access to, correction of, or deletion of your personal information by contacting us at sales@e3live.com. If your mobile number changes, please update your details in your E3Live account to continue receiving messages.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, the use of cookies, or our SMS/text messaging practices, please contact us at:
E3Live Support
Email: sales@e3live.com